Our Quality Guarantee
At Shirt Co, every single item is custom-printed just for you. Because your order is unique and created on-demand, we do not accept returns or exchanges for change of mind or incorrect sizing.
However, we are perfectionists. If we missed the mark on quality, we’ll make it right—no questions asked.
🛠 The “Make It Right” Policy
While all sales are final, we stand firmly behind our work. We will provide a full refund or a free replacement if:
The Print is Flawed: The design is peeling, faded, or blurry.
The Garment is Damaged: There are holes, loose seams, or fabric defects.
The Wrong Item Arrived: You received a different size, color, or design than what you ordered.
🕒 The 14-Day Window
If there is an issue with your order, please let us know within 14 days of delivery. To help us help you faster, please include a clear photo of the issue and your order number in your message.
📏 A Quick Note on Sizing
Since we cannot restock custom items, we highly recommend checking our Size Guide before hitting that “Order” button. If you’re between sizes, we usually suggest sizing up for the most comfortable fit.
📬 How to Report an Issue
If your order isn’t exactly what you expected, don’t sweat it. Our customer service team is here to help:
Contact us: Reach out to sales@shirt.co or call 6369262777
Attach Photos: Show us the defect or the incorrect item.
Choose your fix: Let us know if you’d prefer a fresh replacement or a refund.
Our Goal: We want you to wear your custom gear with pride. If the quality isn’t up to our standards, we’ll move mountains to fix it.
