We have quite a few order statuses here at Shirt.Co and realize that some may not mean much to you while checking the order status so here is a quick explanation of all of our statuses and what each ones means to you as a customer. And of course, if you have any questions about your order or it’s status, feel free to call us at 636-926-2777
QUOTE
Nothing is happening with your order at this stage. Some information is in our system but it has not progressed to the ordering or art work approval stage.
CONTRACTOR QUOTE APPROVAL SENT (EMAIL AND TEXT)
We sent you an official quote approval via email and text and are waiting for your approval. Once approved, we will begin the order process.
RUSH QUOTE APPROVAL SENT (EMAIL & TEXT)
We sent you an official quote approval via email and text and are waiting for your approval. Once approved, we will begin the order process.
QUOTE APPROVAL SENT (EMAIL & TEXT)
We sent you an official quote approval via email and text and are waiting for your approval. Once approved, we will begin the order process.
REVISED QUOTE APPROVAL SENT (EMAIL & TEXT)
We sent you a revised quote approval via email and text and are waiting for your approval. Once approved, we will begin the order process.
QUOTE APPROVAL REMINDER (EMAIL AND TEXT)
We sent you a quote approval reminder via email and text and are waiting for your approval. Once approved, we will begin the order process.
QUOTE APPROVED, SENT PAYMENT REQUEST VIA EMAIL
You approved your quote and a payment request was sent to you. We are waiting on payment to proceed. Sometimes this status has a lag, if you have paid and this is still stuck, wait just a bit and check back. Our sales crew changes this status manually once they see the payment notification.
RUSH ORDER APPROVED – SENT PAYMENT REQUEST VIA EMAIL
You approved your RUSH quote and a payment request was sent to you. We are waiting on payment to proceed. Sometimes this status has a lag, if you have paid and this is still stuck, wait just a bit and check back. Our sales crew changes this status manually once they see the payment notification.
ORDER APPROVED – ORDER GOODS AND PRINT PACKING SLIP
Your order has been sent to our purchasing department for ordering goods. Once goods are ordered,our receiving team will print out the packing slip to count goods in and then this order will move to the art department for proofing.
RUSH ORDER APPROVED – ORDER GOODS AND PRINT PACKING SLIP
Your RUSH order has been sent to our purchasing department for ordering goods. Once goods are ordered,our receiving team will print out the packing slip to count goods in and then this order will move to the art department for proofing.
CONTRACT ORDER APPROVED – PRINT PACKING SLIP
You approved your order. Our receiving team will print out the packing slip to count goods in and then this order will move to the art department for art review and proofing.
RUSH CONTRACT ORDER APPROVED – PRINT PACKING SLIP
You approved your RUSH order. Our receiving team will print out the packing slip to count goods in and then this order will move to the art department for art review and proofing.
ORDER APPROVED
Your order is now at the art department. They will review the order to see if new proofs are needed, art is existing, etc. from here, they will either assign it to a certain artist for proofing or send it back to the correct department for production if it is an existing art order with no changes.
RUSH ORDER APPROVED
Your RUSH order is now at the art department. They will review the order to see if new proofs are needed, art is existing, etc. from here, they will either assign it to a certain artist for proofing or send it back to the correct department for production if it is an existing art order with no changes
ELLYN WORKING ON ART
Your art has been assigned to our designer, Ellyn Cox. She has this order in her queue and will have proofs sent to you usually within 24-48 hours. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
RUSH ELLYN WORKING ON ART
Your art has been assigned to our designer, Ellyn Cox. She has this RUSH order in her queue and will have proofs sent to you ASAP! If the art is existing, it will be reviewed and sent back to the appropriate department for production.
STEVE WORKING ON ART
Your art has been assigned to our designer, Steve Gutshall. He has this order in his queue and will have proofs sent to you usually within 24-48 hours if the art is new. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
STEVE WORKING ON ART RUSH
Your art has been assigned to our designer, Steve Gutshall. He has this RUSH order in his queue and will have proofs sent to you ASAP. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
SCOTT WORKING ON ART
Your art has been assigned to our designer, Scott Humes. He has this order in his queue and will have proofs sent to you usually within 24-48 hours if the art is new. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
SCOTT WORKING ON ART RUSH
Your art has been assigned to our designer, Scott Humes. He has this RUSH order in his queue and will have proofs sent to you ASAP. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
KEVIN WORKING ON ART
Your art has been assigned to our designer, Kevin Ziegler . He has this order in his queue and will have proofs sent to you usually within 24-48 hours if the art is new. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
KEVIN WORKING ON ART RUSH
Your art has been assigned to our designer, Kevin Ziegler. He has this RUSH order in his queue and will have proofs sent to you ASAP. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
JOEY WORKING ON ART
Your art has been assigned to our designer, Joey Kedl . He has this order in his queue and will have proofs sent to you usually within 24-48 hours if the art is new. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
JOEY WORKING ON ART RUSH
Your art has been assigned to our designer, Joey Kedl. He has this RUSH order in his queue and will have proofs sent to you ASAP. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
DJ WORKING ON ART
Your art has been assigned to our designer, DJ Bush . He has this order in his queue and will have proofs sent to you usually within 24-48 hours if the art is new. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
DJ WORKING ON ART RUSH
Your art has been assigned to our designer, DJ Bush. He has this RUSH order in his queue and will have proofs sent to you ASAP. If the art is existing, it will be reviewed and sent back to the appropriate department for production.
ART APPROVAL SENT (TEXT AND EMAIL)
We sent an art approval your way via email and text. We are waiting to hear back from you to see if the art is approved or declined.
RUSH // SENT ART APPROVAL (TEXT AND EMAIL)
We sent a RUSH art approval your way via email and text. We are waiting to hear back from you to see if the art is approved or declined.
ART REVISION SENT (TEXT AND EMAIL)
We sent an art revision your way via email and text. We are waiting to hear back from you to see if the art is approved or declined.
ARTWORK APPROVAL REMINDER (TEXT AND EMAIL)
We sent an art approval reminder your way via email and text. We are waiting to hear back from you to see if the art is approved or declined.
ART ONLY APPROVED / WAITING ON ORDER
You approved your artwork, now we are just waiting on an order from you to proceed.
ART APPROVED
Artwork has been approved. The art department is now prepping the art for the appropriate department and will send off to production once complete.
ONLINE STORE IMAGES UPLOADED – CREATE ONLINE STORE
Artwork for an online store is approved and the files have been sent to the store processing team for store creation.
ONLINE STORE EMBROIDERY ART APPROVED – SEND TO DIGITIZER
Embroidery artwork for an online store is approved and the files have been sent to the embroidery digitizers so they are ready to go once the orders arrive.
PRODUCTION FILES COMPLETED + SENT TO SCREEN DEPT
The RUSH artwork production files have been added to your order and sent to our screen department. Each color in the image will be separated and burned into its own screen for printing.
RUSH PRODUCTION FILES COMPLETED + SENT TO SCREEN DEPT
The RUSH artwork production files have been added to your order and sent to our screen department. Each color in the image will be separated and burned into its own screen for printing.
PRODUCTION FILES COMPLETED + SENT TO SCREEN DEPT + ALL GOODS ARE HERE
The artwork files are ready for screens and all of your goods are here. This order is ready for production at any time. Usually orders are processed around the customer due date on your invoice.
SENT FILES TO CAD CUT
The artwork production files have been sent to our vinyl department.
RUSH // CAD CUT
The RUSH artwork production files have been sent to our vinyl department.
SENT FILES TO THE ROLAND DIGITAL PRINTER
The artwork production files have been sent to our sign and sticker decal printer for production.
RUSH SENT FILES TO DIGITAL PRINTER
The artwork production files have been sent to our sign and sticker decal printer for production.
TRANSFERS ARRIVED
The transfers for your apparel are in the building and your order is ready to heatpress.
PRINT COMPLETE // NEEDS NAMES OR NUMBERS HEATPRESSED
We completed the screen printing portion of this job and now it needs vinyl names or numbers applied to the back. This is usually completed 6-12 hours after the print is complete.
SCREENS BURNED
We created the screens for your screen printing job and are just waiting for all of the goods to arrive to print this order
SCREENS BURNED AND ITEMS ARE HERE READY TO PRINT
We created the screens for your screen printing job and all of your goods are here. Your job is ready to print! Most jobs are completed around the customer due date on your invoice.
SCREENS BURNED RUSH ITEMS ARE HERE READY TO PRINT
We created the screens for your RUSH screen printing job and all of your goods are here. Your job is ready to print! Since this is a rush job, it has the highest priority and will be done ASAP.
SCREENS BURNED RUSH!
We created the screens for this RUSH job but are still waiting on goods to arrive. As soon as all of the shirts arrive, we will get this job printed.
JOB IS STAGED
Your order is staged on our production floor and should be done soon. Typically they are done within 12 hours once the job enters this stage.
RUSH JOB STAGED
Your RUSH order is staged on our production floor and has the highest priority. We will have it printed ASAP!
JOB STARTED
Your order is on a press and rolling now! Once complete, we will send it to our finishing department for inspection and boxing.
RUSH JOB STARTED
Your RUSH order is on a press and rolling now! Once complete, we will send it to our finishing department for inspection and boxing.
JOB COMPLETED SENT TO FINISHING DEPT
Your order is complete but it still needs to be inspected to make sure the quality is perfect and the goods are all here. You should be getting a notification shortly letting you know if your order is complete or that we shipped it out.
RUSH JOB COMPLETE SENT TO FINISHING DEPT
Your RUSH order is complete but it still needs to be inspected to make sure the quality is perfect and the goods are all here. You should be getting a notification shortly letting you know if your order is complete or that we shipped it out.
SCREENS BURNED – WAITING ON GOODS
We have your screens ready to go but are waiting on some or all of the goods to arrive. As soon as they arrive, this job will go to print.
ART INFO MISSING FROM TICKET, SALESREP PLEASE UPDATE
Important art information is missing. The sales rep has been notified and will add the needed files and send this order back to the art department.
MISSING GOODS (EMAIL REP)
There are goods missing that should here. The sales rep has been notified)
HOLD ORDER // ADDONS COMING
More goods have been added with this same artwork. Hold this order and print it with the new order to avoid multiple order setups.
ORDER CANCELED .. SEND GARMENTS BACK TO VENDOR
This order has been canceled and all goods need to be sent back to the vendor for a credit
PRINT COMPLETE / MISSING GOODS
We printed your order but it looks like some goods were missing once we were done. We are on it and are making sure everything is accounted for.
PRINT COMPLETE / NEEDS STORE SEPARATION
This order has been completed and sent to our online store department for separating. There are usually 3-4 separate orders with each online store so as soon as all orders are complete, we will separate the orders by each person’s individual order and then notify you when the store is ready for pickup or ships.
SEWOUT APPROVAL SENT (EMAIL AND TEXT)
We produced a sewout and sent it your way for approval. Once approved, we will send this order to production.
SEWOUT APPROVED
You approved your sewout and we will now begin the production process. This doesn’t stay as this status long. Should get sent to production asap.
EMBROIDERY ART APPROVED. EMBROIDERY SEND TO DIGITIZER (EMAIL)
Art has been approved and now the embroidery team is responsible for sending this to the digitizer for embroidery production files.
RUSH EMBROIDERY ART APPROVED. EMBROIDERY SEND TO DIGITIZER
Art has been approved for your RUSH order and now the embroidery team is responsible for sending this to the digitizer for embroidery production files.
EMBROIDERY FILES SENT TO DIGITIZER
We have sent your approved art files to our digitizer and should have them back within 12-24 hours.
RUSH EMBROIDERY FILES SENT TO DIGITIZER
We have sent your approved art files for your RUSH order to our digitizer and should have them back within 12-24 hours.
EMBROIDERY // DST FILE UPLOADED
Your dst files came back from our digitizer and are now uploaded to your order.
RUSH EMBROIDERY // DST FILE UPLOADED
Your dst files came back from our digitizer and are now uploaded to your order.
EMBROIDERY GOODS ARE HERE AND DST IS UPLOADED.
Your dst files are uploaded and all of your goods have arrived. Your order is ready for production and should be complete around the customer due date on your invoice.
RUSH ALL EMBROIDERY GOODS ARE HERE AND DST FILE IS UPLOADED
Your dst files are uploaded and all of your goods have arrived. Your order is ready for production and should be complete around the customer due date on your invoice.
EMBROIDERY // TEXT OR NUMBERS ONLY // NO DST NEEDED
Your order is ready for production. This status usually means your order is fairly simple for our embroidery department and does not require special digitized files.
EMBROIDERY STAGED OR RUNNING
Your order is on the machines and rolling now! Typically this means your order will be complete within 12-24 hours unless it’s a larger order. After this, we’ll send it to our finishing department for inspection.
RUSH EMBROIDERY STAGED OR RUNNING
Your order is on the machines and rolling now! Typically this means your order will be complete within 12-24 hours unless it’s a larger order. After this, we’ll send it to our finishing department for inspection.
TRIMMING
The order is now done running on the machines and has been sent to our trimming department to remove the excess backing from the back of the design.
RUSH TRIMMING
Your RUSH order is done running on the machines and has been sent to our trimming department to remove the excess backing from the back of the design.
BLANK GARMENTS
This is a blank garment order. Goods have been ordered and are on the way. We will notify you as soon as the goods arrive.
PROMOTIONAL PRODUCT ORDER – SENT ORDER OFF
We have ordered your promotional products. We send most of these orders out to another company so they will produce them and ship them to you as soon as they are complete.
SHIPPED
Your order has shipped out! Tracking is added to the customer notes section of your invoice.
ORDER COMPLETE // SEND CUSTOMER EMAIL & TEXT (PAID INVOICE NOTIFICATION)
Your order is paid for and ready to pickup! We are here 9-5 M-F and you can pick up anytime.
ORDER COMPLETE // CUSTOMER STILL OWES 9SENT PAYMENT REQUEST AND PICKUP NOTIFICATION EMAIL AND TEXT)
Your order is ready to pickup and there is still a balance left on the invoice. You can pickup and pay anytime M-F 9-5.
ORDER COMPLETE // DO NOT SEND EMAIL
Your order is complete but we did not send an email. We usually use this status internally to mark an order officially done without sending you another notification.
ORDER SHIPPED OR PICKED UP // SENT INVOICE FOR PAYMENT
Your order has shipped out and we sent you a notification that there is still a balance on the invoice. Tracking information is located in the customer notes area of your invoice and prompt payment is always appreciated!
INVOICE RESENT FOR PAYMENT (EMAIL AND TEXT)
This is a friendly reminder that you have an open balance on this invoice and payment is still owed. Sometimes orders get stuck at this status even after order is paid so if you are all paid up, don’t sweat.
THANK YOU // (SEND EMAIL)
You picked up the order and we are just saying thanks!
ORDER PICKED UP
This order has been pickup up.
ONLINE STORE IS READY FOR REVIEW
Your online store has been created and it is ready for you to review or send out.
ORDER COMPLETE. WAITING ON MORE CUSTOMER ORDERS TO NOTIFY.
This order is one of a few orders you currently have going with us and it is complete. We are waiting for a few more to get done before notifying you so your inbox doesn’t get overloaded.
STORE ORDER IS COMPLETE (EMAIL AND TEXT)
All of the orders from your online store are complete and ready for you to pickup and distribute.
ORDER COMPLETE. STILL WAITING ON BACKORDERS
Some of your order is complete but there are a few items on backorder that we are still waiting on. You are welcome to pick these completed items up any time and we will notify you when the remaining goods are here.
GXS – PROOF NEEDED + CREATE ART
We have sent your artwork to our Graph X team for proofing. They will review the art and send proofs to you asap.
GXS – PROOF NEEDED + PROVIDED ART
We have sent your artwork to our Graph X team for proofing. They will review the art and send proofs to you asap.
GXS – ART APPROVAL SENT TO THE CUSTOMER (EMAIL AND TEXT)
We sent an art approval your way via email and text. We are waiting to hear back from you to see if the art is approved or declined.
GXS – ART REVISION SENT TO THE CUSTOMER (EMAIL AND TEXT)
We sent an art revision your way via email and text. We are waiting to hear back from you to see if the art is approved or declined.
GXS – ART APPROVED FOR EMB. UPLOAD ART FILES AND PDF TO PRODUCTION NOTES
Your embroidery art has been approved and we will now send it to the embroidery department for digitizing.
ONLINE STORE CHECKED BY ART CREW READY FOR PRODUCTION
Our art crew has reviewed your online store and made sure there will be no issues when it goes to production.
ONLINE STORE IS LIVE – ART CREW, PLEASE REVIEW AND MAKE SURE SEPS ARE ACCURATE
The online store is now live? Our art crew is responsible for adding the production files to the ticket so the order is ready to roll once the store closes.
DST FILES UPLOADED FOR ONLINE STORE – READY FOR STORE CLOSE
Embroidery production files have been added to the invoices and this order is ready for production once the store closes.
STORE CLOSED – READY TO PROCESS
Your online store has closed and is now ready for production. Our team will order the goods now and send it to the production team for printing and embroidery after the goods are ordered.
TRANSFERS ORDERED
We have ordered transfers for your order and they should be arriving any day. Once here, we will apply to the shirts and notify you when the order is ready.
ART DECLINED
The art for this order has been declined and the decline message has gone to the appropriate artist. You will be receiving revisions shortly.
QUOTE DECLINED
The quote we sent was declined. If revisions were needed, you wil be receiving a new quote asap.
